Free Virtual Networking | CX Community of Practice
Understanding Your Constituents'
Digital Experience
Monday, Jan. 12 | 4-4:30 p.m. ET/1-1:30 p.m. PT
You know your agency’s digital experience could use some tweaking and improving, but where should you start? To make meaningful improvements, you need to have a true understanding of your customers’ needs and pain points.
Join us online Monday, Jan. 12 from 4–4:30 p.m. ET/1–1:30 p.m. PT to learn more about practical tools — like user testing, surveys, and interviews — that can help you better understand your constituents.
You'll learn how to:
- Apply practical research methods — like user testing, surveys, and interviews — to uncover real constituent needs and pain points.
- Use simple, proven frameworks to analyze digital services and identify areas for improvement.
- Translate insights into actionable changes that make government digital experiences clearer, faster, and more accessible.
Other Info:
- Closed captioning will be available.
- Registrants will receive the session recording on Tuesday, Jan. 13.
Speaker:
Louise Schenk
Customer Experience Manager,
State of Utah