Free Virtual Networking | CX Community of Practice
Rethinking Your Customer Journey
Watch On-Demand
Constituents rarely follow a neat path through government services — they jump between sites, forms, phone numbers and help desks. Because this customer journey isn’t linear, it’s critical to understand how to make each touch point impactful.
Watch on-demand to hear from a CX expert as we discuss how to rethink your customer’s journey. You’ll gain a better understanding of how to map their journey and test improvements within your organizational and budget constraints.
You'll learn:
- How to outline your existing customer journey.
- How to identify areas for improvement.
- Tools and strategies you can use to evaluate your current processes and how to make incremental yet impactful changes.
Other Info:
- Closed captioning will be available.
- Registrants will receive the session recording on Tuesday, Feb. 10.
You'll hear from:
Jennifer Purdy
Executive Director,
CX Tools and Implementation,
Veterans Experience Office,
VA