Free Virtual Networking | CX Community of Practice
How Your CX Can Better
Support Underserved Communities
Monday, April 13 | 4-4:30 p.m. ET/1-1:30 p.m. PT
Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that's not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety.
Watch on demand as we discuss strategies for extending good service to the broadest range of constituents possible.
You'll learn:
- Strategies for creating inclusive services.
- How to reduce accessibility barriers.
- How to incorporate feedback mechanisms for better tracking.
Other Info:
- Closed captioning will be available.
- Registrants will receive the session recording on Tuesday, April 14.
You'll hear from:
Kevin Borja,
Senior Planner,
City of San Diego,
City Planning Department