Identify the core elements of an effective government CX framework.
Free Virtual Networking | CX Community of Practice
4 Pillars for Building an Effective CX Framework
Great citizen experiences do not happen by accident. They require leaders to align people, processes and technology around what residents need, and continually improve how services are delivered.
Join us online Monday, Oct. 5, from 4–4:30 p.m. ET/1–1:30 p.m. PT, for a virtual discussion on how to build a strong CX framework at your agency. We’ll speak with an expert from ICMA about the organization’s Five-Star Customer Service Playbook and how to use this resource to strengthen service design, engage employees, measure satisfaction, and create a culture of continuous improvement.
Other Info:
- Closed captioning will be available.
- Registrants will receive the session recording on Tuesday, Oct. 6.
You'll learn how to:
Measure citizen satisfaction and use feedback to improve services.
Build employee engagement and leadership commitment around better service delivery.