Anthony Armstrong, P.E., CFM,
Director of Planning and
Development Services,
City of College Station, Texas
Director of Planning and
Development Services,
City of College Station, Texas
Free On-Demand Discussion | CX Community of Practice
4 Pillars for Building an Effective
CX Framework
Great citizen experiences do not happen by accident. They require leaders to align people, processes and technology around what residents need, and continually improve how services are delivered.
Watch on demand, for a virtual discussion on how to build a strong CX framework at your agency.
We’ll speak with an expert about how to strengthen service design, engage employees, measure satisfaction, and create a culture of continuous improvement.
Speaker:
You'll learn how to:
Identify the core elements of an effective government CX framework.
Measure citizen satisfaction and use feedback to improve services.
Build employee engagement and leadership commitment around better service delivery.
Watch now:
- Closed captioning will be available.
- Registrants will receive the session recording on Tuesday, Oct. 6.