Margeaux Akazawa
Customer Experience Lead, NASA
Free On-Demand | CX Community of Practice
3 Metrics for Measuring CX Success
Agencies have many options for improving the customer experience, but limited resources. The question is: Which tactics or tools actually deliver a measurable outcome?
Watch on demand to explore different ways to assess the success of your CX efforts and to use those measures to optimize key programs.
You'll learn how to:
- Identify practical ways to elevate CX with the resources you already have.
- Use metrics to monitor the performance of your programs continuously.
- Combine quantitative and qualitative input for a more complete picture.
Other Info:
- Closed captioning will be available.
- Registrants will receive the session recording on Tuesday, Sept. 15.
Speaker: