Common AI Use Cases in CX

Monday, May 11 | 4-4:30 p.m. ET/1-1:30 p.m. PT

AI is already affecting how citizens engage with government, raising expectations for faster, more intuitive services. Agencies that don’t understand where AI delivers real value risk missing opportunities to improve trust and experience at scale.

Join us online Monday, May 11 from 4-4:30 p.m. ET/1-1:30 p.m. PT as we walk through real-world AI use cases to help you better understand how AI can support your organization’s public services.

You’ll learn:

Where agencies are piloting or deploying AI to reduce friction for the public.
Common challenges around trust, transparency, and implementation.
Lessons learned from early CX AI projects.

Other Info:

Closed captioning will be available.
Registrants will receive the session recording on Tuesday, May 12.